Privacy Policy

RBC Servicing, LLC is serious about protecting your online privacy. This Privacy Policy explains our views and practices concerning privacy and how they may pertain to you as a user of our website. All information transmitted, printed, or otherwise submitted via this website shall be deemed to be the property of RBC Servicing, LLC and its affiliates. We shall be free to use such information for any lawful purpose as detailed herein. We reserve the right to release such information to law enforcement or other governmental officials as we, in our sole and absolute discretion, deem necessary to comply with the law.

What Information We Collect

We automatically collect and/or track the following:

  • Web page HTTP headers (home server domain names, IP address, type of client computer, and type of Web browser)
  • Information provided by you through on-line forms, registration forms, surveys, and/or other entries, such as your name, address, drivers license number or other government issued photo ID, social security number, e-mail addresses, assets and income
  • Information, user specific or aggregate, on what pages our visitors access
  • The e-mail addresses of visitors that communicate with us via e-mail
  • Information about your transactions with RBC Servicing, LLC, its affiliates or others, such as payment history
  • Information we receive from third parties

How We Use That Information

We use your personal, demographic and profile data to enhance your experience at our website and to enable us to present content we think you might be interested in. We use your contact information to send you information about our company and promotional material from our partners. We may also use your personal, demographic and profile data to improve our website, for statistical analysis, for marketing and promotional purposes, and for editorial or feedback purposes for our advertisers. Information collected by us may be added to our databases and used for future e-mails or postal mailings regarding site updates, new products and services, upcoming events, and/or status of orders placed online.

Disclosure Of Data To Third Parties

If you choose to provide personal information, it will be used for the following purposes: For marketing products and services which we determine, in our sole judgment, that you might find of interest. We reserve the right to share, rent, sell or otherwise disclose data we collect to our affiliates, as well as to non-affiliated third parties, including but not limited to magazine publishers, retailers and direct marketers. Any non-affiliated third party we share, rent, sell or otherwise disclose data to will be carefully prescreened by us, determined by us to be reputable, and will use the personal data for marketing products and services which we determine, in our sole judgment, that you might find of interest.

Detailed Wireless Policy

By opting-in you are providing consent to use personal information to provide the services you've requested, including services that display customized content and advertising.
Your provider's Msg & Data Rates apply to any SMS (Short Message Service) messages. You may opt-out and remove your SMS information by sending "STOP", "END", "CANCEL", "UNSUBSCRIBE", or "QUIT" to the SMS text message you have received. If you remove your SMS information from our database, your number will no longer be used for secondary purposes, disclosed to third parties and used by us for third parties to send promotional correspondence to you.
Data obtained from you in connection with this SMS service may include your name, address, cell phone number, your provider's name, the date & time, and content of your messages. We will not be liable for any delays in the receipt of any SMS messages, as delivery is subject to effective transmission from your network operator. SMS message services are provided on an AS-IS basis.

Wireless Opt-Out: To cancel text message alerts, simply reply "STOP" to the message received to opt-out of respective text alert programs.

Your Opt Out Rights

You may opt out of receiving communications from us and/or our third party partners by not submitting your information. We also allow you to remove your information from our database by responding to any of our e-mail communications with "remove" in the subject line. If you remove your information from our database, it will no longer be used by us for secondary purposes, disclosed to third parties, or used by us or third parties to send promotional correspondence to you. We take your privacy seriously and do not tolerate spam. Send email to: customerservice@rbcservicing.com.

Our Right To Contact You

We reserve the right to contact you regarding your account status and changes to subscriber agreements, privacy policy, or any other policies or agreements relevant to you and/or your loan.

Our Right To Change This Policy

We reserve the right to change this policy at any time by notifying you of the existence and location of the new or revised privacy policy or by posting the changes online at our website.

We Do Not Intend To Collect From Children

The information and services provided by us or our affiliates, sponsors, and advertisers are not intended to be viewed by children (under 18 years old). No information collected from children is knowingly used for any marketing or promotional purposes whatsoever by Lender or its affiliates.

Terms of Use

RBC Servicing, LLC is allowed to accept payments, including card-based payments initiated with Cards bearing the trademarks of MasterCard International Inc. and Visa Inc. (collectively, the "Networks"). We are not a bank and we do not offer banking services. As a payment service provider, RBC Servicing, LLC facilitates the processing of payments received from customers. We collect, analyze and relay information generated in connection with these payments.

Your Authorization

By entering your payment information with us, you authorize RBC Servicing, LLC to receive and disburse funds on your behalf. Your authorization permits us to generate a paper draft or an electronic funds transfer to process each payment transaction that you authorize. Your authorization will remain in full force and effect until such time as the account to which you are paying is paid in full, closed or terminated. RBC Servicing, LLC provides payment processing, payment management, and the transmittal of funds, all of which are performed as a third party.

Accepted Cards

RBC Servicing, LLC may process most US-issued debit, prepaid, or gift card ("Card") with Visa or MasterCard branding. We may remove or add Cards that we accept at any time without prior notice. We will generally only process Cards that receive an authorization from the applicable Network and Card issuer. You understand that there may be times when the buyer may not be the authorized user of the Card or that such buyer may otherwise contest the transaction through the chargeback process. RBC Servicing, LLC agrees to comply with the chargeback process and the liability associated with such chargebacks.